BILLING - Genoptix.com

BILLING

Genoptix believes in making the billing process as easy as possible and has a dedicated team of specialists to answer any questions for healthcare professionals and patients in regard to insurance coverage, Medicare coding, and payment options.

FOR HEALTHCARE PROFESSIONALS

THIRD-PARTY BILLING

Genoptix will bill third-party carriers such as commercial insurance companies directly if complete and accurate information is provided on the test requisition form. We must have the “Billing Information” section of the test requisition form completed, the ICD-10 code(s) supporting medical necessity and a copy of the patient’s insurance card (front and back). In some cases, a Prior Authorization form may be required.

Subject to applicable federal, state, and local laws, Genoptix will accept plan-allowable reimbursement amounts from third-party carriers, irrespective of contracting status. As required by law and contractual agreements, Genoptix must bill patients for any applicable co-insurance and deductibles. In certain instances, this may include the full statement balances for denied claims or claims submitted to carriers who have not responded to a Genoptix request for payment.

For additional information, please contact your local sales representative or the Genoptix Billing Department at or the Genoptix Billing Department at +1.800.755.0802 or by email at billing@genoptix.com

CLIENT BILLING

Genoptix offers direct billing to established clients such as hospitals. To be billed directly for performed laboratory services, hospital clients should mark the “My Account (Hospital/Client)” box on the test requisition.

Payments should be sent to:
Genoptix Medical Laboratory
PO Box 644828
Pittsburgh, PA 15264-4828

Invoices may also be reviewed and paid online through our secure web portal. Please contact your local representative if you would like to set up online invoicing.

FOR PATIENTS

QUESTIONS

How much will I have to pay?

Your financial responsibility, if any, will be at our current average In-Network rates (if applicable), and/or your In-Network co-insurance benefit plan level, regardless of our contract status with your insurance company, as allowed by federal and state laws.

Do you offer any discounts on services?

If you pay your invoice within 30 days from the date of the first statement, you are entitled to a prompt pay discount.

We also offer patients who qualify for financial assistance a reasonable variety of payment options and/or terms for payment, including partial payment as permitted by law. Qualified patients may be eligible for payment plans regardless of insurance status. Patients should call the Genoptix Billing Department atÂ +1.800.755.0802Â upon receipt of his or her first bill if they are interested in requesting a payment plan for their outstanding liability. There is typically no fee or interest charge for this program.

Do you offer any financial assistance if I cannot pay?

Call us at +1.800.755.0802 or email us at billing@genoptix.com to see if you are eligible for our Patient Financial Assistance Program, based on your household Income.