JUST FOR PATIENTS

DISEASE AREAS

Genoptix tests for diseases involving blood and bone marrow (hematology), as well as other organs throughout the body such as breast, lung, colon, and skin (solid tumors).

GETTING TESTED

It’s important to learn about the testing options your doctor will order on your behalf so you can better understand how the test results can impact your medical care.

BILLING QUESTIONS

Oncology testing is complicated. Understanding your payment options shouldn’t be. If you have a question about a bill, contact us by phone, at +1.800.755.1605, or by emailing us at billing@genoptix.com.

UNDERSTAND YOUR BILLING PAYMENT OPTIONS

How is Genoptix involved in my care?

Your doctor recently ordered diagnostic testing from Genoptix. Testing bone marrow, blood, lymph node, or other tissue can be complex, and may require the expertise of a specialty lab like Genoptix. Our services provide your doctor with the best information for your diagnosis and treatment.

Every Patient Pledge

We believe every patient should have access to the best possible care. That’s why we work directly with you to make sure our testing services are accessible and out-of-pocket costs are transparent.

We accept all patients

We support all patients—with or without insurance—by offering interest-free payment plans, prompt pay discounts and patient financial assistance programs to all who qualify.

No insurance? No problem.

We support patients with a variety of payment options.

Call +1.800.755.0802 to discuss costs and payment options.

WANT TO PAY NOW?

We make it as easy as 1, 2, 3.
You can pay your bill through one of these convenient payment options:

Mail

Mail a personal check
or money order to:
Genoptix, Inc.
PO Box 644828
Pittsburgh, PA 15264

Phone

Call us at
+1 800.755.0802
to make a payment
using a credit card
over the phone.

How much will I have to pay?

Your financial responsibility, if any, will be at our average current In-Network rates (if applicable), and/or your In-Network co-insurance benefit plan level, regardless of our contract status with your insurance company, as allowed by federal and state laws.

Patient Financial Assistance Program

Call us to see if you are eligible for our Patient Financial Assistance Program, based on your household income.

Prompt Pay Discounts

If you pay your invoice within 30 days from the date of the first statement, you are entitled to a prompt pay discount. Call us for more information.

NEED MORE HELP?

For all billing and payment questions,
call us—not your doctor!

Call us at +1.800.755.0802 or
send an email to billing@genoptix.com.
We are available Monday-Friday,
6:00 am to 5:00 pm PST.